Obtain your CEO’s to read about repeat small business and after that they can understand why They are really continuously not earning The underside line. I'm able to honestly state that I’m under no circumstances reserving with the airline again. thanks, Sincerely
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I not merely needed to squander $50 in baggage service fees, but I seasoned horrible landing by your pilots, extremely crowded and little planes, impolite flight attendants, and entire imbeciles that handled my baggage simply because they Evidently have been illiterate and could not go through “San Antonio to Cincinnati, OH and sent it to Grand Rapids, MI.â€
Upon arrival in Panama with flight AA959 one of the two luggages, a Roncato luggage, ( images hooked up ) price €189 arrived broken. I instantly went to the right Business Within the airport, in which the sole remark was that they handed me a « examining Write-up Injury recognize », which I enclose herewith. I put in the next day looking for a fresh baggage and looking to get in contact with all your workplaces by using the telephone figures indicated over the claimed document devoid of, even so, getting any reply – the phone is rarely answered and the line goes blank immediately after a number of minutes of waiting around, no matter which variety I dial. I thus continue my vacation and upon my arrival in Miami airport for my return vacation (flight AA2198 on March 24) I yet again seek to Speak to your Business office in the airport, but the one suggestions they might give me was to situation a grievance by means of your site, which I'm now undertaking. Aside from the above mentioned, I do have A further – and doubtless a lot more severe – criticism. At enough time of my reservation I paid an extra $88 ($forty four Each individual) for additional comfort and ease seats. To my surprise, the seats turned out to be the normal – no extra – seats.
LIES. American Airways has lied to me frequently. My bag did not get there at the airport. I was watching for an extended period of time with the carousel and no luggage arrived out for my flight. Nor did anyone through the baggage Office environment that experienced a clear watch in the carousel come out to state nothing at all might be coming. I checked on the office and so they then claimed there was NO Motive why my suitcase shouldn’t have arrived. They have been to mail my suitcase to me at my hotel. At 2:24 PM I received a cell phone connect with from the recorded concept saying my bag was picked up and can be delivered within just six hrs. LIE. I called the delayed baggage quantity and was told it was picked up at three PM and will be shipped inside six several hours. LIE. I checked on the internet this evening and it explained it was picked up at three PM and can be sent in 6 several hours. LIE.
hardly ever at any time obtained this kind of bad service and a company that basically doesn’t treatment about there shelling out clients
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I am sixty two many years outdated, and was on the flight from Orange County, Ca to Jacksonville, NC. All went effectively until finally I arrived at Charlotte,NC. Simply because I'd wheel chair assistance I used to be helped usually I do think I wouldn't are already. Following two flight had been cancelled on that evening I wasn’t definitely positive what I'd personally do. But because of the kindness of one's workers they wheeled me to shopper service the two occasions, and finally upon obtaining the information that One more flight would not be scheduled until eventually the morning of your third they manufactured absolutely sure I'd a motel paid out for by american Airways which I greatly appreciated. Currently being by itself was a little bit Frightening, but I produced it by, and managed to obtain back to your airport at five:thirty the following morning. And again this flight was cancelled in addition. At this stage I arranged to only go to another town. On finding on that flight there was a electrical fire in the cabin with the plane, and just after staying from the air for around 10 minutes it had been turned around and we were being taken from the airplane inside of a hurry.
I happen to be to the cellular phone for 3 several hours trying to resolve a concern the place my bag was break up open up and my belongings lacking.
I would favor to fly this Monday vs Sat but was advised I could well be charged a rate. That’s unbelievable , thinking of I have already been traveling with American for over 6 yrs and would by no means think about flying with any one else ever.
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